Now Hiring - Technical Sales Specialist in Greensburg, PA

Company Description

Exelos is an established Managed Solutions Provider located in Greensburg, PA. Our group has been serving the tri-county area since 1992 supporting small to medium size business networks and IT infrastructures.

General Summary

Primarily sells business class technology solutions to commercial customers. Core focus will be on increasing monthly reoccurring revenue and backfilling technical staff with project work. Recurring revenue will be driven by contracts, subscriptions, and add on services. Researches and determines likely customers for new and upgraded equipment and services. Evaluates the market and market trends through known channels. Responds to inquiries and informs and educates potential customers of services available. Follows up on installations and alterations to ensure customer satisfaction. Assists in training other team members on sales activities and services. Will assist the General Manager in creating marketing activities and the development of pricing of products and services.

Essential Job Functions

• Sells business technology solutions and services by identifying, researching, and contacting potential customers.
• Responds to product and service inquiries and informs and educates potential customers of available products and services.
• Maintains contact with existing customer base and capitalizes on any new sales opportunities.
• Follows up with customers after installations and alterations to ensure customer satisfaction.
• Helps to evaluate complimentary business vertical opportunities.
• Analyzes sales and retention KPIs to identify areas for improvement.
• Develops customer retention and incentive programs.
• Work with the General Manager to coordinate marketing activities, and pricing of products and services.
• Assist with maintaining and ensuring compliance with Managed Service Provider (MSP) agreements, as necessary.
• Performs training sessions with team members on proper customer service etiquette, sales techniques, and best practices.
• Assists with day-to-day inbound sales and support ticket requests.
• Works with the General Manager to develop coherent business agreements for all services, in all areas.
• Completes monthly sales reports for submission to General Manager and Office Manager for review.
• Assists in analyzing annual service offering rate increases.
• Assists in negotiating pricing from routine vendors.
• Assists in evaluating pricing for both residential and business and develops packages.
• Works hands on with customers’ equipment, software, and technical environments.
• Assist in troubleshooting and correcting basic Windows OS issues.
• Participates in continued group or self-paced education.
• Able to consistently arrive at work on time and be flexible for alternative pre-scheduled shifts.
• Performs all other related duties as assigned by the General Manager and other management personnel.

Knowledge, Skills and Abilities

• Knowledge of business technology, products, and services such as Microsoft, Cisco, Dell, HP, Lenovo, Xerox, etc.
• Knowledge of company policies and procedures.
• Knowledge of company products and services.
• Knowledge of technology and cyber best practices.
• Knowledge of marketing and sales practices and principles.
• Skill in operating various office equipment such as personal computer, various software programs including but not limited to Microsoft 365 productivity suite and telephone systems.
• Skill in oral and written communication up to and including public speaking.
• Skill in persuasion techniques.
• Skill in tactful communication in situations requiring de-escalation.
• Skill in negotiating.
• Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.
• Ability to organize and prioritize multiple work assignments.
• Ability to make sound decisions using information at hand.
• Ability to be responsive and available occasionally outside of business hours to address customer needs.
• Has some experience with personal computing operating systems such as Microsoft Windows 10/11, Mac OS, or Linux.
• Has some experience with mobile phone OS such as Android and Apple iOS.
• Willing to learn additional troubleshooting techniques and participate in vendor trainings and events.
• Possesses self-motivation when studying and executing training for self-enrichment.
• Holds PA Driver's license and can travel on any given day up to 250 miles round trip.
• Can lift hardware and equipment up to 75lbs – 100lbs with a partner or 25lbs to 50lbs solo.
• Able to use a step ladder of at least 6FT in height.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Greensburg, PA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Applicant should feel comfortable passing a standard background check and testing for legal access to local, state and federal CJIS data and equipment.

Experience:

• Sales: 1 year (Required)

Work Location: One location